Frequently asked questions about SwyftUp.
Straight answers to the most common questions on payouts, FX, security, and getting started.
Payouts and fees
How long do payouts take? Most corridors complete within documented timelines shown before approval.
What are the fees? We separate payout fees from FX markup and show both before you send.
- See corridor timelines in the Help Center
- FX markup displayed over mid-market rate
- Contractors see what they will receive after fees
Virtual debit card
When is the card available? After your payout is approved, spend readiness follows shortly for online purchases.
What controls exist? Basic controls help keep spending predictable.
Onboarding and approvals
How do we onboard contractors? Use templates to capture required details and route approvals before money moves.
Who can approve payments? Role-based access lets you define approvers by team or amount thresholds.
Security and compliance
How is data protected? Sensitive data is encrypted in transit and at rest with role-based access.
Can we get documentation? Yes—request questionnaires, DPA, and subprocessors list via contact.
How payouts work
Virtual card basics
Security & compliance
Suggested Internal Links
Have a question not listed?
Reach out and we’ll help.